Here at Flashecom.NET, we stand by our e-commerce solution and service. As a sign of our dedication to help you get only the best, we have put together a list of questions that you should ask when shopping for an e-commerce solution.
You may print this list by clicking the Download & Print button to the right and ask the companies you consider for your next e-commerce shopping the questions below, and then compare with the services provided by Flashecom.NET.
Q: Do I have control over my website (ability to make changes)?
A: Yes. With Flashecom’s solution you control every aspect of your website. You can easily add, edit, or delete products at any time, add custom content pages, or send up to 10,000 marketing emails per month. All simply and easily.
Q: How much computer programming or HTML knowledge do I need to manage and maintain my website?
A: NONE! No matter what it is you need to do, Flashecom’s solution is designed to allow you to do it without knowing any HTML or other special programming language. Can you use MS Word? Congratulations, you have all the technical skill to effectively manage your web business.
Q: By making changes or adding additional products or pages am I going to be charged anything additional?
A: No! Your business is your business. You need to be able to make changes as your business demands and not worry if adding this extra product line is going to cost you money. So go ahead and add those extra content pages or that additional product line and it won’t cost you a penny extra.
Q: Do you charge a percentage of sales?
A: No. Again, your business is your business, and therefore your sales are your sales. Flashecom does not charge any percentage of sales or transactions fees until your business’ annual sales begin to exceed $2,000,000.00.
Q: Do you have any advanced features?
A: Flashecom believes that power features are a standard features, not expensive custom options. Our solution gives you a broad pallet of powerful tools you can utilize to enhance and streamline your online business.
Q: Email Campaign?
A: Flashecom solution allows you to send out marketing emails or newsletters every month and track the open rate of each campaign. You will have up to 10,000 emails per month at your disposal to use however your business model requires.
Q: Custom Coupon Manager?
A: Our Custom Coupon Manager allows you to not only offer a discount to your customers, but our solution will track sales for each coupon code issues, and tell you gross sales for each. Need to track a marketing campaign? Here is the perfect solution.
Q: Custom Form Manager?
A: If you offer any kind of customization or need to gather specific information as a part of a sale or service, Flashecom’s Form Manager will truly make your life easier. Create a custom form with check boxes and text boxes the customer will fill out as a part of the sale, then attach it to the product. Your customer will now quickly and easily be able to provide you with all the information you need to quote the job, do the custom work, or otherwise complete the sale.
Q: Custom Page Manager?
A: One of the best things you can do for your business is to add content or information to your website. It gives your customer the perception that you really know your business, but it also helps with your SEO. Our Custom page manager will allow you to quickly and easily add Custom Pages to your website. The best part is that no HTML is needed because our solution generates it for you. Can you use MS Word? Then you are good to go.
Q: Can I see/use a demo store of your solution?
A: Of course. It doesn’t make sense to make a business decision based on what the salesman tells you. Flashecom has a fully functional demo store that you can test. Log in, add a category, add a product, see how to add a content page, etc. Then you can make an educated business decision and know you are getting the best product on the market for your business needs.
Q: For my design, do I get a custom look and feel or do I choose a pre-done template?
A: Our position is that a custom designed website will, all things being equal, sell more than a template based website. This is why our recommendation is to go custom. However if budget is a concern we have numerous templates that we can build upon. So what ever your needs or budget we can do a beautiful design for your business.
Q: Who hosts, supports, and maintains my website?
A: We do. Flashecom will host, monitor, maintain, and support your website. We will provide unlimited technical support to every client. Have a problem or a question? Call us and we will help resolve or answer what ever your need is.
Q: Can I get unlimited technical support?
A: Yes! Flashecom provides unlimited support for all customers and that means that you will have your call answered by someone that will quickly resolve what ever the issue or question is.
Q: Who does the support and from where?
A: All Flashecom’s tech support calls are answered by our employees here in Orange County, CA; never over seas.
Q: Can I get future updates to your solution?
A: One of the greatest benefits of being a Flashecom client is that all future updates are given to you, for FREE! As time goes by your solution will continue to grow in its features and capability. You will never be stuck with ‘last year’s model.’
Q: For free?
A: Yes, that’s what we said, for FREE!
Q: Are you integrated with QuickBooks?
A: Of course. QuickBooks is one of the most used small-medium business accounting systems, and our integration allows you to greatly simplify your accounting side.
Q: Can I import/export my data (customer and product)?
A: Yes. Your data belongs to you. You can export it at any time. Likewise you can import a new product list at any time. Need to make a global price change on 5,000 products? No problem. Export it, make the change, then re-import it. Done!
Q: Do you do custom programming?
A: Yes. We are available to consult on a custom programming job or fully customized solution at any time. Our custom programming department is able to handle any size job, and turn around time is usually very reasonable.
Q: Can I see a gallery of your recent clients?
A: We insist you do! A company’s past work is a very good indication of the quality that you can expect for your job. To see our client page, click here!
Q: What is your turn-around time?
A: Turn around time depends a lot upon you and how quickly you can get your product data together and respond to questions and make decisions. However, we frequently deliver completed sites in 6 weeks.
Q: How long is your contract?
A: Flashecom does NOT lock you into a long term agreement of any kind. You are free to cancel at any time. We believe long term contracts promote laziness, and if you can cancel tomorrow we make sure you are taken care of today!
Q: If I leave your company what happens to my design and data?
A: As stated, your data is yours. You can export it at any time and take it with you should you choose to leave Flashecom. You can even take the coding for your design, and reuse it elsewhere.